Refund policy

WHAT IS THE RETURN POLICY?

You have 14 (fourteen) days from the delivery date of your order to make a return. Any Offering you return must be in their original condition, unopened and unused, and with all packaging intact and labels attached. We reserve the right to refuse to provide a refund if the returned item is not in its original condition. Once an order has been placed, we cannot accept any requests for cancellations. To request a return once an Offering has been received, please contact us via our Returns Portal, and provide the information requested on the Returns Portal. If the return is approved, you will be sent an email with your return label. You are responsible for paying for the return label that will be provided to you, and for a restocking fee, which together, will be $9.50. Once we receive proof that you have sent back the Offering, your refund will be processed, and the applicable amount will be refunded to your credit card or other original method of payment. We reserve the right to withhold the payment until we receive the Offering. Original shipping fees will not be refunded. The return label fee and restocking fee will be deducted from the total amount refunded to your original form of payment. All hair tools, item bundles, travel size items, merchandise, and digital gift cards are final sale and are not eligible for return. If you receive a quality issue item please contact us at support@cecred.com to inquire about a replacement or refund. We may request that you send the quality issue item back to us, and if we make such a request, we will send you a prepaid return label for you to ship the quality issue item back to us. Once we have confirmed that an Offering is a quality issue, and if you choose to receive a replacement item instead of a refund, we will ship you a replacement free of charge. We do not offer exchanges at this time. 

UK/EEA residents only: The terms above apply to you, with the following variations. You have the right to withdraw from your purchase by making a return through the means described above, as well as: (i) by clicking the WITHDRAW MY PURCHASE button in our website footer, or (ii) if you are in the EEA, by submitting the model withdrawal form (available below). Your right to withdraw from your purchase by making a return is subject to applicable law and may not apply in certain circumstances. You have 14 (fourteen) days from the delivery date of your order to withdraw from your purchase, and 14 (fourteen) days from the date you communicate a withdrawal to make the return. By purchasing a digital gift card and asking us to deliver it to you (or your chosen recipient) straight away, you give your express consent to the supply of the digital gift card and acknowledge that you will lose your right to withdraw. In connection with a return, the original delivery fees will be refunded to you and you will not have to pay the restocking fee.