Shipping policy
PROCESSING & SHIPPING TIMEFRAMES
Our general processing and shipping timeframes are set out below. Please note that these are indicative only.
Orders placed Monday through Friday are fulfilled within 1-2 business days (excluding high volume periods and holidays).
Orders placed after 1pm EST on Friday, Saturday, Sunday or on major holidays will be fulfilled the next business day.
Orders placed after 1pm EST will be processed the next business day.
Once your order ships, you will receive a shipping confirmation email containing your tracking number. If you do not receive this email, you can reach out to our customer care team at support@cecred.com.
SHIPPING OPTIONS & FEES
Cécred offers both Economy and Express shipping options for the Continental United States and some US Territories.
We do offer Economy (USPS) shipping to PO and APO boxes, domestically.
Economy is shipped with [FEDEX/ USPS] and typically arrives within 5-7 business days. Express is shipped via [FedEx] and arrives within 2 business days after the order has shipped.
Economy shipping is $7.95 on orders under $50 USD.
Economy shipping is free on orders over $50 USD.
Express shipping is $20.99 USD
International Orders: All international orders are shipped Duties and Taxes Paid (DDP) and sent via Passport.
Timeframes for international delivery are specified at checkout and dependent on the destination country.
UK flat rate = £4
Canada flat rate = $6 CAD
France flat rate = €7
Germany flat rate = €10
Netherlands flat rate = €10
Australia flat rate = $25 on orders $200+
Shipping costs vary by other destination countries.
We ship to the following international countries: Australia, Austria, Bahamas, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Ghana, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Jamaica, Kenya, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Mexico, Netherlands, Nigeria, Northern Ireland, Norway, Philippines, Poland, Portugal, Réunion, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Tobago, Trinidad, UAE and the United Kingdom.
Once your order has been placed and processed you will receive a confirmation email including your tracking number.
SHIPPING RESTRICTIONS & EXCLUSIONS
We do not ship Hazmat items via air (Express) or internationally.
We do not ship to international PO Boxes.
Domestic (US orders) PO Boxes please select Economy (USPS) at checkout.
Max Sizes are ineligible for Express shipping and will only ship Economy Ground (USPS).
MISSING OR LOST PACKAGES
Please contact our customer care team via email at support@cecred.com or via chat on our website. If your package has been lost in the mail OR if there are items missing from your order, please include your order number and any applicable pictures and our customer service team would be happy to help.
EEA CONSUMERS WITHDRAWAL FORM
(Complete and return this form only if you wish to withdraw from your contract other than via our Returns Portal or the WITHDRAW MY PURCHASE button in our website footer)
- To
Kirby Beauty LLC
5482 Wilshire Blvd., Box # 1901, Los Angeles, CA 90036
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following goods (*) /for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
- Date
____________
(*) Delete as appropriate.